User attrition and product apathy can slow even the fastest-growing companies. Like a coach, always be looking for opportunities to give tips and provide ideas that can help clients reach their goals. Because only their goals matter! Pick a mix of good and new customers and ask the questions below relating to how often they use your product, your support, and engage with your user communications. The answers form their overall loyalty metrics and will help Product & Marketing teams embed and send better communications that keep users invested in your product and brand.
Template & Example
First, study the template. Then see an example of Healthy Metrics in action!
